Frequently Asked Questions

All our products are covered by the manufacturer's warranty, and the warranty periods vary depending on the type of product. We recommend that you carefully review the warranty document that comes with the product. If you encounter any issues, you can contact our customer service.

You can track your order through our store address (https://console.istartpay.com/magaza/archippro). When your order is shipped, a tracking number will be sent to your registered email address. You can check the current status on the shipping company's website using this number.

In accordance with the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, you can return your products within 14 days from the date you received them. The product must be unused and in its original packaging for the return process. You can send your return request to [email protected].

After your return request is approved, your refund will be processed within 14 days from the date the product reaches us. The return will be made in the same way as the payment method used.

In accordance with the Law No. 6698 on the Protection of Personal Data (KVKK), the security of your personal data is extremely important to us. Your personal data will only be used for the purpose of processing your orders and conducting customer service processes, and will not be shared with third parties.

You can reach our customer service at the phone number 05422077990 or via email at [email protected]. Please do not hesitate to communicate your questions and requests; we would be happy to assist you.

You can shop using various payment methods such as credit card, debit card, and wire transfer/EFT in our store. Your payment transactions are carried out securely.

Currently, we only ship within the borders of Turkey. We plan to evaluate international shipping options in the future.

To cancel your order, you need to contact our customer service as soon as possible from the moment you place your order. If your order has not yet been shipped, your cancellation will be processed.

Yes, we send your invoice to your email address along with your order. If your invoice does not reach you, you can contact our customer service to request an invoice.

Our contact information:

Tax No: 41471586565
Tax Office: Kozyatağı
Address: Kartal
Phone: 05422077990
Email: [email protected]